ST Math experienced a critical incident on September 28, 2022 affecting ST Math Staff Experience and ST Math Learner Experience, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
ST Math Staff ExperienceST Math Learner Experience
Update timeline
- investigating Sep 28, 2022, 04:46 PM UTC
Our engineering team is working to identify the root cause and implement a solution.
- investigating Sep 28, 2022, 05:05 PM UTC
Amazon Web Services is having an issue in the region that hosts ST Math. We are monitoring and tracking the situation.
- monitoring Sep 28, 2022, 06:19 PM UTC
Amazon Web Services continues to investigate the problem and we are monitoring the situation closely.
- monitoring Sep 28, 2022, 07:32 PM UTC
Amazon Web Services has found the root cause and their current estimate is for the issue to be resolved in 2 hours.
- resolved Sep 28, 2022, 08:45 PM UTC
Amazon Web Services has reported that they have resolved the issues. We are continuing to monitor.