ST Math incident

Some learners are unable to log in

Major Resolved View vendor source →

ST Math experienced a major incident on February 9, 2023 affecting ST Math Staff Experience and ST Math Learner Experience, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2023, 04:22 PM UTC
Resolved
Feb 09, 2023, 05:59 PM UTC
Duration
1h 37m
Detected by Pingoru
Feb 09, 2023, 04:22 PM UTC

Affected components

ST Math Staff ExperienceST Math Learner Experience

Update timeline

  1. investigating Feb 09, 2023, 04:22 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 09, 2023, 04:55 PM UTC

    We have diagnosed the issue and are working on a solution. Some OneRoster user accounts got deactivated and will be reactivated as quickly as possible.

  3. resolved Feb 09, 2023, 05:59 PM UTC

    Root cause determined and resolved. All users should now be able to log in as usual.