ST Math experienced a minor incident on January 12, 2024 affecting ST Math Learner Experience and ST Math - Homeschool Student, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2024, 08:00 PM UTC
We are currently experiencing a service degradation. An incident has been reported and some students are experiencing slower load times of ST Math. Our engineering team is working to identify the root cause and implement a solution Our engineering team is working to identify the root cause and implement a solution.
- identified Jan 12, 2024, 08:59 PM UTC
Our engineers have identified the the issue and are working on a resolution. We recently added a feature to help students with poor internet connectivity or the problematic Safari browser to preserve progress. There was a logic error in the shipped code that needs to be remedied.
- identified Jan 12, 2024, 09:33 PM UTC
ST Math engineers are investigating the issue and actively working on a fix.
- monitoring Jan 12, 2024, 10:15 PM UTC
ST Math engineers have identified a resolution and are testing
- monitoring Jan 12, 2024, 10:47 PM UTC
The code revisions have been tested and deployed and ST Math engineers are monitoring.
- resolved Jan 12, 2024, 10:52 PM UTC
This incident has been resolved.