ST Math incident

ST Math Classlink SSO Login Experiencing Issues with Some Users

Minor Resolved View vendor source →

ST Math experienced a minor incident on May 15, 2024 affecting ST Math Staff Experience and ST Math Learner Experience and 1 more component, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 12:31 PM UTC
Resolved
May 15, 2024, 04:15 PM UTC
Duration
3h 43m
Detected by Pingoru
May 15, 2024, 12:31 PM UTC

Affected components

ST Math Staff ExperienceST Math Learner ExperienceClassLink My Apps

Update timeline

  1. investigating May 15, 2024, 01:41 PM UTC

    Our engineering team is working to identify the root cause and implement a solution.

  2. investigating May 15, 2024, 01:43 PM UTC

    Our Engineering team is working to identify the issue.

  3. investigating May 15, 2024, 02:07 PM UTC

    We are continuing to investigate.

  4. monitoring May 15, 2024, 04:11 PM UTC

    We have identified and corrected the issue.

  5. resolved May 15, 2024, 04:30 PM UTC

    This incident has been resolved.

  6. postmortem May 15, 2024, 08:13 PM UTC

    **ST Math Outage Notice and Resolution**Some of our users experienced difficulties authenticating into ST Math between 5:31 AM and 9:00 AM PDT on May 15th, 2024. We apologize for any inconvenience this may have caused. **What Happened:** The outage was caused by a failed update that resulted in unexpected errors for some users. These errors were due to code issues that were not discovered because some important test cases were missed. **How We Fixed It:** Our team worked diligently to identify and resolve the issue. The service was fully restored by 9:00 AM PDT.