Squiz experienced a minor incident on June 13, 2024 affecting Squiz SaaS Hosted Instances, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2024, 11:03 PM UTC
Squiz continue to investigate a degradation of service for Squiz DXP customers in Australia and New Zealand. A further update will be provided in ~15 minutes.
- investigating Jun 13, 2024, 11:15 PM UTC
Still investigating the issue We are currently contacting AWS to get further support
- investigating Jun 13, 2024, 11:26 PM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2024, 11:57 PM UTC
We are in contact with AWS now and investigations are still underway
- investigating Jun 14, 2024, 12:18 AM UTC
Still investigating the issue We are still working with AWS to identify the cause.
- investigating Jun 14, 2024, 12:41 AM UTC
Our Team are still investigating the root cause of this issue.
- investigating Jun 14, 2024, 12:58 AM UTC
The team still continues to investigate the issue
- identified Jun 14, 2024, 01:20 AM UTC
team believes that we have found the issue and are currently working on applying a fix.
- resolved Jun 14, 2024, 01:54 AM UTC
The incident has now been resolved.