Squiz incident

DXP - Component content changes not showing in Admin

Minor Resolved View vendor source →

Squiz experienced a minor incident on August 22, 2024 affecting Squiz SaaS Hosted Instances, lasting 6h 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 12:51 AM UTC
Resolved
Aug 22, 2024, 07:41 AM UTC
Duration
6h 49m
Detected by Pingoru
Aug 22, 2024, 12:51 AM UTC

Affected components

Squiz SaaS Hosted Instances

Update timeline

  1. investigating Aug 22, 2024, 12:51 AM UTC

    We are aware of an incident affecting DXP customers when making changes when editing components, causing the updates not to appear in the admin interface. We are currently investigating the issue.

  2. monitoring Aug 22, 2024, 01:08 AM UTC

    We identified an issue and applied patches to all known instances. We are currently monitoring the outcome of the patch.

  3. monitoring Aug 22, 2024, 01:10 AM UTC

    We have identified the issue and have deployed a fix to customers who have reported an impact. We will be deploying the fix to remaining customers soon. If you are affected and wish to be prioritised to have the fix deployed, please contact Squiz.

  4. monitoring Aug 22, 2024, 01:36 AM UTC

    We are continuing to implement a solution that we believe will fix the issue.

  5. monitoring Aug 22, 2024, 01:54 AM UTC

    We are continuing to implement a solution that we believe will fix the issue.

  6. monitoring Aug 22, 2024, 02:14 AM UTC

    We are continuing to work on implementing a fix to compile previews into the component directories.

  7. monitoring Aug 22, 2024, 02:31 AM UTC

    We are looking at a possible solution and are being sure to test all facets to ensure a safe fix.

  8. monitoring Aug 22, 2024, 02:51 AM UTC

    Further testing of a proposed solution are underway and we are awaiting more positive results before pushing.

  9. monitoring Aug 22, 2024, 03:08 AM UTC

    We have gone through a new stage of testing with no issues to the solution so far.

  10. monitoring Aug 22, 2024, 03:23 AM UTC

    We have further tested the patch in question and are looking to release to more test sites.

  11. monitoring Aug 22, 2024, 03:29 AM UTC

    The proposed patch has now been pushed into the release cycle. Next update here will be posted once this is complete.

  12. resolved Aug 22, 2024, 07:41 AM UTC

    This update should be out as the latest patch. Feel free to get in touch at [email protected] if you see any further issues.