Squiz experienced a major incident on October 28, 2024 affecting Squiz Cloud Hosted Instances, lasting 8h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Squiz Cloud Hosted Instances
Update timeline
- investigating Oct 28, 2024, 03:05 AM UTC
Our team is actively working on the SSL certificate renewal Certificate update process is in progress
- identified Oct 28, 2024, 03:24 AM UTC
Our team continue to work on the SSL certificate renewal
- identified Oct 28, 2024, 09:21 AM UTC
Our network teams are engaged on resolving this issue. We will provide further updates as more information becomes available.
- monitoring Oct 28, 2024, 09:41 AM UTC
The SSL certificate has now been renewed and Connect in AU is working as expected. We will continue to monitor for any lasting issues.
- resolved Oct 28, 2024, 11:44 AM UTC
This issue has now been resolved. We have retested Connect AU and the UI errors are gone and the service is working as expected.