Squiz incident

Matrix Error - JS errors impacting REST resource assets

Notice Resolved View vendor source →

Squiz experienced a notice incident on January 30, 2025 affecting Squiz Cloud Hosted Instances and Squiz SaaS Hosted Instances and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 11:14 PM UTC
Resolved
Jan 30, 2025, 11:55 PM UTC
Duration
40m
Detected by Pingoru
Jan 30, 2025, 11:14 PM UTC

Affected components

Squiz Cloud Hosted InstancesSquiz SaaS Hosted InstancesSquiz Edge

Update timeline

  1. investigating Jan 30, 2025, 11:14 PM UTC

    Squiz has identified an error with Rest resource assets from an update applied overnight and are now investigating a fix for the issue. Feel free to get in contact via MySquiz if you believe you are affected.

  2. identified Jan 30, 2025, 11:23 PM UTC

    Our Team have found a Patch for this issue which has worked on a test instance. We are now working on applying this to a wider group.

  3. monitoring Jan 30, 2025, 11:47 PM UTC

    The patch mentioned in our previous update has now been applied across production. We will continue to monitor to see if this has been resolved.

  4. resolved Jan 30, 2025, 11:55 PM UTC

    This Issue has now been considered resolved after our observations. Feel free to get in contact by MySquiz.net to let us know if you have any questions.