Squiz experienced a minor incident on March 25, 2025 affecting Squiz SaaS Hosted Instances, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2025, 10:02 AM UTC
Some customers may see a degradation of performance with connect flows. This is due to a third party provider carrying out essential maintenance. US and EMEA clients service is now performing as normal, as maintenance in this region is complete. AU maintenance will be taking place during the following window. AU Tenant Window: Start: 1:00 PM GMT End: 4:00 PM GMT
- monitoring Mar 25, 2025, 10:03 AM UTC
Squiz teams are currently monitoring for any outages caused.
- monitoring Mar 25, 2025, 10:22 AM UTC
Our service provider has provided the following details of the US & EMEA outage, we expect similar behaviour during the AU maintenance window. During maintenance, all integration flows were temporarily suspended and resumed after the completion of the upgrades to process all received data. The user interface (frontend) was disabled ensuring a smooth transition and minimal disruption of services.
- resolved Mar 25, 2025, 04:00 PM UTC
The maintenance has now concluded and we do not expect any further outages at this time.