Squirrel Cloud incident

Squirrel Cloud Payment Processor Issues - TEST PROCESSOR

Minor Resolved View vendor source →

Squirrel Cloud experienced a minor incident on August 26, 2021 affecting API and HUB and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2021, 04:18 PM UTC
Resolved
Aug 26, 2021, 04:46 PM UTC
Duration
28m
Detected by Pingoru
Aug 26, 2021, 04:18 PM UTC

Affected components

APIHUBBoH

Update timeline

  1. investigating Aug 26, 2021, 04:18 PM UTC

    We're detecting elevated errors processing payments through TEST PROCESSOR. Ordering may be affected at locations using TEST PROCESSOR as their payment provider.

  2. identified Aug 26, 2021, 04:43 PM UTC

    TEST PROCESSOR has identified an issue on their end and is implementing a fix.

  3. monitoring Aug 26, 2021, 04:45 PM UTC

    We are seeing TEST PROCESSOR transactions return to normal and continue to monitor the situation

  4. resolved Aug 26, 2021, 04:46 PM UTC

    This incident has been resolved.

  5. postmortem Aug 26, 2021, 04:55 PM UTC

    So, this is the “Postmortem” write up for the status page. This is where we can share the details about this incident so everyone affected can learn from the experience.