Squirrel Cloud incident

Investigating Outages

Major Resolved View vendor source →

Squirrel Cloud experienced a major incident on April 19, 2022 affecting API and HUB and 1 more component, lasting 12h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2022, 11:15 AM UTC
Resolved
Apr 20, 2022, 12:00 AM UTC
Duration
12h 45m
Detected by Pingoru
Apr 19, 2022, 11:15 AM UTC

Affected components

APIHUBBoH

Update timeline

  1. investigating Apr 20, 2022, 04:58 AM UTC

    We are currently investigating this issue and we are aware that some customers are getting impacted.

  2. identified Apr 20, 2022, 04:59 AM UTC

    The issue has been identified and the fix is being implemented.

  3. monitoring Apr 20, 2022, 04:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 20, 2022, 05:00 AM UTC

    This incident has been resolved and the systems are operational.