SquaredUp US incident

Users being unexpectedly logged out

Minor Resolved View vendor source →

SquaredUp US experienced a minor incident on November 24, 2021 affecting SquaredUp - Web Application, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2021, 04:25 PM UTC
Resolved
Nov 25, 2021, 07:52 PM UTC
Duration
1d 3h
Detected by Pingoru
Nov 24, 2021, 04:25 PM UTC

Affected components

SquaredUp - Web Application

Update timeline

  1. investigating Nov 24, 2021, 04:25 PM UTC

    We are observing reports of users being unexpectedly logged out from the web application and are actively investigating the issue.

  2. investigating Nov 24, 2021, 07:35 PM UTC

    We are continuing to investigate reports of users being unexpectedly logged out from the web application and are actively investigating the issue.

  3. resolved Nov 25, 2021, 07:52 PM UTC

    We have applied a software fix for the issue involving unexpected logouts and will continue to monitor authentication stability closely over the coming days.