[Canada 🇨🇦] Degraded Performance: Instant Transfers

Update timeline

1. identified Apr 30, 2026, 10:53 PM UTC

   Status: Identified Due to a third-party disruption with one of our banking partners, we are experiencing an increase in failures for some Instant Transfers to debit cards. While recovery has begun, Sellers experiencing issues with Instant Transfers can try linking a VISA debit card from a different banking institution and retry the transfer. We will continue to provide updates from our partner as we receive them. Thank you for your patience. Affected components Transfers (Partial outage)

2. resolved May 01, 2026, 04:36 PM UTC

   Status: Resolved The disruption that impacted the ability to initiate Instant Transfers to debit cards is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing with our banking partners how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue. Affected components Transfers (Operational)