SpringboardVR incident

Idle Mode Videos Issue

Minor Resolved View vendor source →

SpringboardVR experienced a minor incident on May 31, 2018 affecting Operator Panel, lasting 26d 20h. The incident has been resolved; the full update timeline is below.

Started
May 31, 2018, 09:37 PM UTC
Resolved
Jun 27, 2018, 05:47 PM UTC
Duration
26d 20h
Detected by Pingoru
May 31, 2018, 09:37 PM UTC

Affected components

Operator Panel

Update timeline

  1. identified May 31, 2018, 09:37 PM UTC

    We've discovered an issue with our Idle Mode videos. As a temporary measure to fix them we are making the videos muted until we can fix them to be playing with sound.

  2. identified Jun 14, 2018, 09:12 PM UTC

    We have our update together to resolve this it's just going through our final QA steps now. We are aiming to have it realized on June 18th. We delayed the quick fix for this issue so that we could add in a functionality to allow operators to specify if they want the videos muted or with sound.

  3. resolved Jun 27, 2018, 05:47 PM UTC

    Resolved now you are able to set the idle mode volume in the panel on a per station basis.