SpringboardVR experienced a critical incident on December 22, 2022 affecting Operator Panel and Station Monitor, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2022, 09:36 AM UTC
Dear Operators, we are aware of an issue causing Operators to not be able to login to the SpringboardVR Operator Panel or Monitor at this time and are investigating the source of the issue. If you are already logged in please ensure you remain logged in. Any sessions currently active should not be affected. We will provide an update as soon as possible.
- identified Dec 22, 2022, 11:41 AM UTC
We believe we have identified the issue and hope to have a fix in place within the next 30-45minutes and will issue an update in that time period regardless.
- monitoring Dec 22, 2022, 12:43 PM UTC
We have implemented a fix and all services are back online, we will continue to monitor closely
- resolved Dec 22, 2022, 01:32 PM UTC
This incident has been resolved.