SpringboardVR incident

Translation issue - Trouble loading data error for select customers

Minor Resolved View vendor source →

SpringboardVR experienced a minor incident on June 6, 2023 affecting VR Launcher and Services, lasting 16h 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2023, 05:00 PM UTC
Resolved
Jun 07, 2023, 09:48 AM UTC
Duration
16h 48m
Detected by Pingoru
Jun 06, 2023, 05:00 PM UTC

Affected components

VR Launcher and Services

Update timeline

  1. identified Jun 06, 2023, 05:00 PM UTC

    Select number of accounts might experience Trouble loading data error message in the launcher. This is linked to a recent issue with translation system and we are working on an immediate fix. For now operators that see such error should change language to English. This will be a temporary workaround until fix is in place. Please follow the steps as below: 1. Monitor - Station - Click gear icon and select language to English, click Save. 2. In Operator panel - Admin - Locations (complete for each location that is not set to English) and change language to English and click Save.

  2. resolved Jun 07, 2023, 09:48 AM UTC

    This incident has been resolved. Operators that use any other language than English, can now revert back to it and use SpringboardVR launcher as usual.