SpringboardVR incident

Issues with core functionality of application

Major Resolved View vendor source →

SpringboardVR experienced a major incident on November 2, 2019 affecting Operator Panel and VR Launcher and Services and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2019, 06:59 PM UTC
Resolved
Nov 02, 2019, 06:59 PM UTC
Duration
—
Detected by Pingoru
Nov 02, 2019, 06:59 PM UTC

Affected components

Operator PanelVR Launcher and ServicesStation MonitorDeveloper PanelReservation System

Update timeline

  1. resolved Nov 02, 2019, 07:12 PM UTC

    Our core API's web server was not serving traffic on the right port. A developer changed the port the API was listening to. That fix resolved the issue, and all functionality should be back to normal. If problems persist on stations, a restart of the SpringboardVR software should solve them. Thank you for you patience. Feel free to contact [email protected] if you have further questions.