SpringboardVR experienced a minor incident on February 12, 2023 affecting VR Launcher and Services, lasting 14d 10h. The incident has been resolved; the full update timeline is below.
Affected components
VR Launcher and Services
Update timeline
- investigating Feb 12, 2023, 01:06 AM UTC
We are aware of an issue affecting a small number of operators where their Promo Reel shows up a black screen for prolonged periods. We apologise for this and are looking for the cause as soon as possible.
- identified Feb 15, 2023, 01:22 PM UTC
We have identified the issue and are hoping to have a fix implemented very soon
- identified Feb 21, 2023, 09:43 AM UTC
We have identified the source of this issue and are deploying a fix within the next 24-48hrs and will update when this has been completed.
- resolved Feb 26, 2023, 11:32 AM UTC
This incident has been resolved.