Spring incident

July 4 network outage

Critical Resolved View vendor source →

Spring experienced a critical incident on July 4, 2021 affecting spring.io website & blog and ge.spring.io and 1 more component, lasting 7h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2021, 02:49 PM UTC
Resolved
Jul 04, 2021, 09:54 PM UTC
Duration
7h 5m
Detected by Pingoru
Jul 04, 2021, 02:49 PM UTC

Affected components

spring.io website & blogge.spring.ioprojectreactor.io website

Update timeline

  1. investigating Jul 04, 2021, 02:49 PM UTC

    A number of our sites became unavailable at 7:38 am this morning. We are investigating.

  2. investigating Jul 04, 2021, 03:24 PM UTC

    This is now being investigated by VMware IT.

  3. investigating Jul 04, 2021, 05:19 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 04, 2021, 05:27 PM UTC

    The websites are back online at the moment, but OneCloud developer tools are unavailable.

  5. resolved Jul 04, 2021, 09:54 PM UTC

    Carrier links are working again. Developer services were restored at 12:35pm Pacific time. ci.spring.io required a restarted and is building again as of 14:40pm "Vendor updated the damage to the fibre is suspected to be a gunshot to the cable"