Spreedly experienced a minor incident on January 23, 2024 affecting BIN MetaData, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2024, 03:47 PM UTC
We are currently investigating this issue.
- investigating Jan 23, 2024, 04:30 PM UTC
We are investigating an issue related to the BIN metadata service. This is a service which provides data in the Spreedly response, but does not affect transaction success rates. We are seeing that in 1% of requests which access payment methods, the bin_metadata portion of the response ‘BIN metadata service unavailable.’ will be returned.
- investigating Jan 23, 2024, 08:13 PM UTC
We are continuing to investigate and are working towards mitigating this issue. We apologize for any inconvenience.
- resolved Jan 24, 2024, 05:11 PM UTC
We have mitigated the 1% errors seen with the BIN MetaData service after a period of monitoring and are taking further steps to make our system more resilient. We consider this incident resolved. We apologize for any inconvenience.