Spreedly incident

Core Transactional API Experiencing 500 Errors.

Spreedly experienced a minor incident on September 26, 2024 affecting Core Transactional API, lasting 18m. The incident has been resolved; the full update timeline is below.

Started: Sep 26, 2024, 03:37 PM UTC
Resolved: Sep 26, 2024, 03:56 PM UTC
Duration: 18m
Detected by Pingoru: Sep 26, 2024, 03:37 PM UTC

Affected components

Core Transactional API

Update timeline

identified Sep 26, 2024, 03:37 PM UTC

Since 2024-09-26 11:17 AM ET this morning, an issue has been detected causing 500 errors to our core transactional API. We have reverted to a stable release and are currently monitoring the system.
resolved Sep 26, 2024, 03:56 PM UTC

Since 2024-09-26 11:17 AM ET this morning, we experienced an issue where a change to enhance how our Access Token validation is performed caused a disruption in services attempting to use the existing methods. At 11:29 AM ET, the change was fully reverted. All services may have been affected during this timeframe. After a period of monitoring, our systems are stable, and no further impact is expected on customers. We apologize for any inconvenience this incident has caused.