Spot AI experienced a critical incident on August 28, 2024 affecting Spot Platform, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 28, 2024, 06:52 PM UTC
We’re currently experiencing issues with our database, intermittently affecting access to the Spot AI dashboard. Our team is working on a fix, but the dashboard may be temporarily inaccessible, and cameras may appear offline. There is no data loss as a result of this outage.
- monitoring Aug 28, 2024, 07:30 PM UTC
A fix has been implemented and we are monitoring the results. Appliances and cameras may still show as offline while the fix continues to roll out.
- resolved Aug 28, 2024, 08:08 PM UTC
This incident has been resolved. Some data (e.g. stills) may take a couple minutes to show up on the dashboard for a very small subset of cameras while the backlog catches up.