Spot AI experienced a minor incident on October 9, 2024 affecting Spot Platform, lasting 2d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Spot Platform
Update timeline
- investigating Oct 09, 2024, 01:35 PM UTC
We are currently investigating a degradation to our Alerts system where some users may experience delays or failures in receiving SMS alerts. All other forms of Alerts (email, in-app) remain fully operational. Time to resolution is not yet known.
- identified Oct 10, 2024, 12:45 PM UTC
The issue creating the degradation to our Alerts system for SMS/Text alerts has been identified. Our SMS vendor, Twillio, has identified the root cause is in their system and is actively working on restoring normal function. Time to resolution is not yet known.
- resolved Oct 14, 2024, 08:09 PM UTC
This incident has been resolved.