Spot AI incident

Low latency viewing and SMS alerts unavailable

Critical Resolved View vendor source →

Spot AI experienced a critical incident on November 30, 2024 affecting Spot Platform, lasting 6h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2024, 03:43 PM UTC
Resolved
Nov 30, 2024, 10:04 PM UTC
Duration
6h 21m
Detected by Pingoru
Nov 30, 2024, 03:43 PM UTC

Affected components

Spot Platform

Update timeline

  1. identified Nov 30, 2024, 03:43 PM UTC

    The issue has been identified with a third party provider. We are working with the vendor to restore services

  2. identified Nov 30, 2024, 03:44 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 30, 2024, 03:53 PM UTC

    To workaround the issues, you may use the following, * For low latency live viewing or video walls (turn off webrtc settings for live and video walls in Admin->Configure->Organization Settings) * Use e-mail notifications as a backup for SMS alerts

  4. identified Nov 30, 2024, 05:37 PM UTC

    We apologize for the inconvenience. We are continuing to work with our vendor to resolve this incident.

  5. monitoring Nov 30, 2024, 07:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 30, 2024, 10:04 PM UTC

    This should be resolved now. Please let us know if you continue to experience issues.