Spot AI incident

Some IVRs are reporting issues connecting to the cloud

Critical Resolved View vendor source →

Spot AI experienced a critical incident on February 12, 2025 affecting Spot Platform, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2025, 02:16 PM UTC
Resolved
Feb 13, 2025, 03:15 PM UTC
Duration
1d
Detected by Pingoru
Feb 12, 2025, 02:16 PM UTC

Affected components

Spot Platform

Update timeline

  1. investigating Feb 12, 2025, 02:16 PM UTC

    We are investigating the issue

  2. investigating Feb 12, 2025, 04:33 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 12, 2025, 09:25 PM UTC

    We are evaluating a solution to the problem. We apologize for the inconvenience and rest assured no footage was lost during this outage

  4. identified Feb 12, 2025, 09:50 PM UTC

    We have identified a fix and are rolling it out and monitoring the recovery.

  5. monitoring Feb 12, 2025, 11:03 PM UTC

    The incident has been resolved. We are continuing to monitor the situation for any remaining problems

  6. resolved Feb 13, 2025, 03:15 PM UTC

    This incident has been resolved.