Splunk Observability Cloud JP0 incident
Customers are not able login using Splunk Cloud (SCS) unified identify login page
Affected components
Update timeline
- investigating Apr 17, 2026, 11:50 AM UTC
Customers are unable to login into Splunk Observability using Splunk Cloud (SCS) unified identify login page. Customers are seeing an internal server error HTTP 500 during login. We are actively investigating this incident.
- investigating Apr 17, 2026, 11:51 AM UTC
Customers are unable to login into Splunk Observability using Splunk Cloud (SCS) unified identify login page. Customers are seeing an internal server error HTTP 500 during login. We are actively investigating this incident.
- investigating Apr 17, 2026, 12:19 PM UTC
Customers are unable to login into Splunk Observability using Splunk Cloud (SCS) unified identify login page. Customers are seeing an internal server error HTTP 500 during login. We are actively investigating this incident.
- identified Apr 17, 2026, 12:30 PM UTC
We have identified the issue and are working on identifying a correct mitigation. Customers will still experience login failures with unified identity in this realm. We will share another update as soon as more information is available.
- identified Apr 17, 2026, 12:58 PM UTC
We are continuing to work on a fix for this issue. Customers may still experience login failures with unified identity in this realm while we validate recovery. We will provide another update as soon as more information is available.
- identified Apr 17, 2026, 01:17 PM UTC
A fix is being rolled out for the unified identity login issue in this realm. You may still see some intermittent login failures while the update propagates across all services. We are monitoring recovery and will share another update once validation is complete.
- monitoring Apr 17, 2026, 01:28 PM UTC
The mitigation has been completed and unified identity login access has been restored in this realm. We are no longer seeing the login failures. We will continue to monitor to ensure stability.
- monitoring Apr 17, 2026, 01:28 PM UTC
The mitigation has been completed and unified identity login access has been restored in this realm. We are no longer seeing the login failures. We will continue to monitor to ensure stability.
- resolved Apr 17, 2026, 01:37 PM UTC
This incident has been resolved.
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