RUM MMS Data Drop — Missing Chart & Dashboard Data

Update timeline

1. investigating Apr 25, 2026, 03:29 PM UTC

   We are investigating an issue affecting Real User Monitoring (RUM) metrics across all realms. Customers may experience custom metric MTS quota limits being exceeded, resulting in metric data being dropped. RUM metric dimensions that were previously available may be missing.

2. identified Apr 25, 2026, 04:27 PM UTC

   The issue affecting Real User Monitoring (RUM) metrics has been identified. The fix is currently being implemented. We are actively working to restore full service and will provide further updates as progress continues.

3. identified Apr 25, 2026, 06:32 PM UTC

   We are continuing to work on the fix. We expect to have further updates within the next hour. We appreciate your patience as we work diligently to resolve this issue and restore full service.

4. identified Apr 25, 2026, 10:17 PM UTC

   We are currently continuing to test the fix for the Real User Monitoring (RUM) metrics issue. We are thoroughly validating the mitigation to ensure it resolves the issue effectively and maintains system stability. We appreciate your ongoing patience and will provide further updates as testing progresses.

5. identified Apr 25, 2026, 11:45 PM UTC

   We are currently continuing to test the fix for the Real User Monitoring (RUM) metrics issue. We will share an update once we have further information.

6. resolved Apr 26, 2026, 12:52 AM UTC

   The outage impacting RUM MMS Data Drop has been resolved after internal engineering teams deployed a fix. All systems are operational and stable. Thank you for your patience and understanding.