Split incident

All modules are running slow in Prod1/2/3/4 due to cloud provider incident

Major Resolved View vendor source →

Split experienced a major incident on August 20, 2026, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 05:17 PM UTC
Resolved
Aug 20, 2026, 07:23 PM UTC
Duration
2h 6m
Detected by Pingoru
Aug 20, 2026, 05:17 PM UTC

Update timeline

  1. investigating Aug 20, 2026, 03:37 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 20, 2026, 04:05 PM UTC

    The slowness could cause either of below symptoms: - Pipelines not starting - Delays in execution - Pipelines being cancelled due to timeouts

  3. investigating Aug 20, 2026, 04:22 PM UTC

    Our cloud provider is facing an active incident and we are following up.

  4. investigating Aug 20, 2026, 04:32 PM UTC

    We are continuing to investigate this issue.

  5. identified Aug 20, 2026, 04:50 PM UTC

    Our cloud provider has confirmed an ongoing incident impacting multiple regions. Harness pipelines have not experienced failures as a result, though some users may continue to experience slowness. We are monitoring the situation closely and will provide updates as more information becomes available.

  6. monitoring Aug 20, 2026, 05:17 PM UTC

    We are observing better latencies across the board due to the fix at the cloud provider end. We are keeping a close watch.

  7. resolved Aug 20, 2026, 07:23 PM UTC

    This incident has been resolved.