Splice Outage History

Splice is up right now

Splice had 45 outages in the last 2 years totaling 213h 40m of downtime — averaging 1.8 incidents per month.

There were 45 Splice outages since June 6, 2024 totaling 213h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.splice.com

Notice March 13, 2025

Splice.com is unresponsive for logged out users

Detected by Pingoru
Mar 13, 2025, 09:30 PM UTC
Resolved
Mar 13, 2025, 09:52 PM UTC
Duration
22m
Timeline · 4 updates
  1. investigating Mar 13, 2025, 09:30 PM UTC

    We are currently investigating this issue.

  2. identified Mar 13, 2025, 09:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 13, 2025, 09:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 13, 2025, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 22, 2025

Some Splice plans pages are unresponsive

Detected by Pingoru
Jan 22, 2025, 09:30 PM UTC
Resolved
Jan 22, 2025, 10:15 PM UTC
Duration
45m
Timeline · 3 updates
  1. identified Jan 22, 2025, 09:30 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 22, 2025, 09:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 22, 2025, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 14, 2025

Plugin Search Unavailable

Detected by Pingoru
Jan 14, 2025, 07:34 PM UTC
Resolved
Jan 14, 2025, 08:26 PM UTC
Duration
52m
Timeline · 3 updates
  1. identified Jan 14, 2025, 07:43 PM UTC

    The fix has been identified and is being deployed.

  2. monitoring Jan 14, 2025, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2025, 08:26 PM UTC

    Plugins are now searchable again.

Read the full incident report →

Major December 20, 2024

Users can't create stacks in Sounds Marketplace

Detected by Pingoru
Dec 20, 2024, 08:42 PM UTC
Resolved
Dec 21, 2024, 02:46 AM UTC
Duration
6h 3m
Timeline · 4 updates
  1. investigating Dec 20, 2024, 08:42 PM UTC

    We are currently investigating the issue.

  2. identified Dec 20, 2024, 09:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 20, 2024, 11:27 PM UTC

    A fix has been implemented and deployed to splice.com and we are monitoring the results. We are working on getting the fix out to our desktop application.

  4. resolved Dec 21, 2024, 02:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 4, 2024

Images on some Story Pages are not loading

Detected by Pingoru
Dec 04, 2024, 09:45 PM UTC
Resolved
Dec 05, 2024, 08:36 PM UTC
Duration
22h 50m
Timeline · 4 updates
  1. investigating Dec 04, 2024, 10:45 PM UTC

    We are currently investigating this issue.

  2. identified Dec 04, 2024, 10:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 05, 2024, 08:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 05, 2024, 08:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 27, 2024

Unable to login using username

Detected by Pingoru
Nov 27, 2024, 03:01 PM UTC
Resolved
Dec 03, 2024, 03:31 PM UTC
Duration
6d
Timeline · 7 updates
  1. identified Nov 27, 2024, 03:01 PM UTC

    The problem has been identified. Users can work around the issue by logging in with the email address associated with their account. Please reach out to https://support.splice.com if you need further assistance.

  2. identified Nov 27, 2024, 06:56 PM UTC

    We have identified the trigger for the login behavior change. We are closely working with our partner to determine the safest and quickest action to restore expected behavior. We will share more information as it becomes available. While we continue to resolve the issue, users affected by the login behavior change can successfully access their Splice account by logging in with the email address associated with their account. Please contact Splice support ([https://support.splice.com](https://support.splice.com/)) if you do not recall your email account address or encounter problems with this mitigation.

  3. identified Nov 27, 2024, 09:21 PM UTC

    Dialog continues with our partner as to how best to restore expected behavior. The North American holiday weekend is impacting our resolution timeline, and it is likely that expected behavior will not be restored until 12/02/24. While we continue to resolve the issue, users affected by the login behavior change can successfully access their Splice account by logging in with the email address associated with their account. Please contact Splice support ([https://support.splice.com](https://support.splice.com/)) if you do not recall your email account address or encounter problems with this mitigation.

  4. identified Dec 02, 2024, 09:15 PM UTC

    We remain in conversation with our partner regarding resolution of the ongoing login issues and are working towards full restoration. We are also exploring remediation options independent of our partner in order to more quickly restore expected functionality. While we continue to resolve the issue, users affected by the login behavior change can successfully access their Splice account by logging in with the email address associated with their account. Please contact Splice support ([https://support.splice.com](https://support.splice.com/)) if you do not recall your email account address or encounter problems with this mitigation.

  5. monitoring Dec 03, 2024, 03:17 PM UTC

    A fix has been implemented and users are once again able to login to splice.com using their usernames. We are monitoring to confirm full functionality has been restored before declaring this incident fully resolved.

  6. monitoring Dec 03, 2024, 03:31 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Dec 03, 2024, 03:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 7, 2024

Splice plans page gets into an infinite redirect for some users

Detected by Pingoru
Nov 07, 2024, 03:35 PM UTC
Resolved
Nov 07, 2024, 10:37 PM UTC
Duration
7h 1m
Timeline · 4 updates
  1. investigating Nov 07, 2024, 03:35 PM UTC

    We are currently investigating the issue.

  2. identified Nov 07, 2024, 06:49 PM UTC

    We have identified a fix for this issue and working on applying it.

  3. monitoring Nov 07, 2024, 09:50 PM UTC

    A fix has been applied and we are monitoring the results.

  4. resolved Nov 07, 2024, 10:37 PM UTC

    This incident has been resolved. Users should be able to resolve infinite redirects by clearing cookies under splice.com and logging in again. Please reach out to https://support.splice.com if you need further assistance.

Read the full incident report →

Major November 6, 2024

Several splice.com pages are not loading as expected.

Detected by Pingoru
Nov 06, 2024, 04:03 PM UTC
Resolved
Nov 06, 2024, 04:50 PM UTC
Duration
47m
Timeline · 3 updates
  1. investigating Nov 06, 2024, 04:03 PM UTC

    We are currently investigating the issue.

  2. investigating Nov 06, 2024, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 06, 2024, 04:50 PM UTC

    The affected pages are back to normal operations and the incident is resolved.

Read the full incident report →

Major October 24, 2024

Extras Tabs not appearing on Pack Pages

Detected by Pingoru
Oct 24, 2024, 08:30 PM UTC
Resolved
Oct 24, 2024, 09:54 PM UTC
Duration
1h 24m
Timeline · 2 updates
  1. identified Oct 24, 2024, 08:30 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Oct 24, 2024, 09:54 PM UTC

    The incident has been resolved.

Read the full incident report →

Notice October 2, 2024

Links to Labels are not working

Detected by Pingoru
Oct 02, 2024, 05:54 PM UTC
Resolved
Oct 02, 2024, 06:25 PM UTC
Duration
31m
Timeline · 4 updates
  1. investigating Oct 02, 2024, 05:54 PM UTC

    We are currently investigating this issue.

  2. identified Oct 02, 2024, 05:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2024, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2024, 06:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 27, 2024

User Activity Not Being Recorded

Detected by Pingoru
Sep 27, 2024, 04:04 PM UTC
Resolved
Sep 27, 2024, 07:49 PM UTC
Duration
3h 45m
Timeline · 3 updates
  1. investigating Sep 27, 2024, 04:04 PM UTC

    We're currently investigating an issue with likes and adding samples to collections on our site.

  2. monitoring Sep 27, 2024, 04:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 27, 2024, 07:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 17, 2024

Some content carousels not fully populating

Detected by Pingoru
Sep 17, 2024, 05:26 PM UTC
Resolved
Sep 17, 2024, 05:45 PM UTC
Duration
19m
Timeline · 3 updates
  1. identified Sep 17, 2024, 05:26 PM UTC

    Some content carousels on splice.com are not fully populating with data. A root cause has been identified and mitigation steps are underway.

  2. monitoring Sep 17, 2024, 05:43 PM UTC

    A fix has been implemented and content all expected content is now correctly displaying on splice.com.

  3. resolved Sep 17, 2024, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 13, 2024

Error on Checkout Page for splice.com

Detected by Pingoru
Sep 13, 2024, 02:14 PM UTC
Resolved
Sep 13, 2024, 06:48 PM UTC
Duration
4h 34m
Timeline · 3 updates
  1. investigating Sep 13, 2024, 02:14 PM UTC

    Users are currently seeing an error on the checkout page of splice.com. We are currently investigating the issue.

  2. investigating Sep 13, 2024, 02:53 PM UTC

    We are actively investigating root cause and are in contact with our Payment Provider.

  3. resolved Sep 13, 2024, 06:48 PM UTC

    The issue has been found and corrected

Read the full incident report →

Notice September 6, 2024

Issues adding samples and presets to collections

Detected by Pingoru
Sep 06, 2024, 04:01 PM UTC
Resolved
Sep 06, 2024, 04:22 PM UTC
Duration
21m
Timeline · 4 updates
  1. investigating Sep 06, 2024, 04:01 PM UTC

    We are currently investigating this issue.

  2. identified Sep 06, 2024, 04:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 06, 2024, 04:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 06, 2024, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 27, 2024

Various Splice Services are down

Detected by Pingoru
Aug 27, 2024, 05:34 PM UTC
Resolved
Aug 27, 2024, 07:16 PM UTC
Duration
1h 42m
Timeline · 2 updates
  1. investigating Aug 27, 2024, 05:34 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 27, 2024, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 21, 2024

Issues with Search results

Detected by Pingoru
Aug 21, 2024, 08:13 PM UTC
Resolved
Aug 21, 2024, 08:36 PM UTC
Duration
22m
Timeline · 4 updates
  1. investigating Aug 21, 2024, 08:13 PM UTC

    We are currently investigating this issue.

  2. identified Aug 21, 2024, 08:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 21, 2024, 08:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 21, 2024, 08:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 31, 2024

Plugins is down

Detected by Pingoru
Jul 31, 2024, 07:21 PM UTC
Resolved
Jul 31, 2024, 09:36 PM UTC
Duration
2h 15m
Timeline · 2 updates
  1. investigating Jul 31, 2024, 07:21 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 31, 2024, 09:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 2, 2024

Creators.splice.com is not functional

Detected by Pingoru
Jul 02, 2024, 11:37 PM UTC
Resolved
Jul 03, 2024, 12:31 PM UTC
Duration
12h 54m
Timeline · 3 updates
  1. investigating Jul 02, 2024, 11:37 PM UTC

    Our page creators.splice.com is currently inaccessible. We are are aware of the issue and will investigate the root cause.

  2. monitoring Jul 03, 2024, 11:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 03, 2024, 12:31 PM UTC

    This incident has been resolved.

Read the full incident report →