Splice had 45 outages in the last 2 years totaling 213h 40m of downtime — averaging 1.8 incidents per month.
There were 45 Splice outages since June 6, 2024 totaling 213h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The fix has been identified and is being deployed.
A fix has been implemented and we are monitoring the results.
Plugins are now searchable again.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and deployed to splice.com and we are monitoring the results. We are working on getting the fix out to our desktop application.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The problem has been identified. Users can work around the issue by logging in with the email address associated with their account. Please reach out to https://support.splice.com if you need further assistance.
We have identified the trigger for the login behavior change. We are closely working with our partner to determine the safest and quickest action to restore expected behavior. We will share more information as it becomes available. While we continue to resolve the issue, users affected by the login behavior change can successfully access their Splice account by logging in with the email address associated with their account. Please contact Splice support ([https://support.splice.com](https://support.splice.com/)) if you do not recall your email account address or encounter problems with this mitigation.
Dialog continues with our partner as to how best to restore expected behavior. The North American holiday weekend is impacting our resolution timeline, and it is likely that expected behavior will not be restored until 12/02/24. While we continue to resolve the issue, users affected by the login behavior change can successfully access their Splice account by logging in with the email address associated with their account. Please contact Splice support ([https://support.splice.com](https://support.splice.com/)) if you do not recall your email account address or encounter problems with this mitigation.
We remain in conversation with our partner regarding resolution of the ongoing login issues and are working towards full restoration. We are also exploring remediation options independent of our partner in order to more quickly restore expected functionality. While we continue to resolve the issue, users affected by the login behavior change can successfully access their Splice account by logging in with the email address associated with their account. Please contact Splice support ([https://support.splice.com](https://support.splice.com/)) if you do not recall your email account address or encounter problems with this mitigation.
A fix has been implemented and users are once again able to login to splice.com using their usernames. We are monitoring to confirm full functionality has been restored before declaring this incident fully resolved.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating the issue.
We have identified a fix for this issue and working on applying it.
A fix has been applied and we are monitoring the results.
This incident has been resolved. Users should be able to resolve infinite redirects by clearing cookies under splice.com and logging in again. Please reach out to https://support.splice.com if you need further assistance.
We are currently investigating the issue.
We are continuing to investigate this issue.
The affected pages are back to normal operations and the incident is resolved.
The issue has been identified and a fix is being implemented.
The incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating an issue with likes and adding samples to collections on our site.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some content carousels on splice.com are not fully populating with data. A root cause has been identified and mitigation steps are underway.
A fix has been implemented and content all expected content is now correctly displaying on splice.com.
This incident has been resolved.
We are currently investigating the issue.
This incident has been resolved.
Users are currently seeing an error on the checkout page of splice.com. We are currently investigating the issue.
We are actively investigating root cause and are in contact with our Payment Provider.
The issue has been found and corrected
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Our page creators.splice.com is currently inaccessible. We are are aware of the issue and will investigate the root cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users were unable to download the Splice Desktop app installers on Windows or Mac