Splice incident

Some users are unable to log in or sign up on splice.com

Major Resolved View vendor source →

Splice experienced a major incident on April 29, 2024, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2024, 10:20 AM UTC
Resolved
Apr 29, 2024, 01:58 PM UTC
Duration
3h 38m
Detected by Pingoru
Apr 29, 2024, 10:20 AM UTC

Update timeline

  1. investigating Apr 29, 2024, 10:20 AM UTC

    We're currently investigating reports of users unable to log in or sign up to splice.com.

  2. investigating Apr 29, 2024, 11:12 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 29, 2024, 11:13 AM UTC

    We've identified an issue with one of our third-party providers. We're working toward finding a workaround to restore service.

  4. monitoring Apr 29, 2024, 12:24 PM UTC

    We're testing a workaround to restore users' ability to log in and sign up. We'll monitor this change and continue to monitor status of our third-party service.

  5. monitoring Apr 29, 2024, 01:36 PM UTC

    Users are now able to log in and sign up again on splice.com. Other functions are still impacted by the third-party outage, but we believe we have mitigated the impact. We will continue to monitor this status until resolved.

  6. resolved Apr 29, 2024, 01:58 PM UTC

    This incident has been resolved.