Splice incident

Splice plans page gets into an infinite redirect for some users

Notice Resolved View vendor source →

Splice experienced a notice incident on November 7, 2024, lasting 7h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2024, 03:35 PM UTC
Resolved
Nov 07, 2024, 10:37 PM UTC
Duration
7h 1m
Detected by Pingoru
Nov 07, 2024, 03:35 PM UTC

Update timeline

  1. investigating Nov 07, 2024, 03:35 PM UTC

    We are currently investigating the issue.

  2. identified Nov 07, 2024, 06:49 PM UTC

    We have identified a fix for this issue and working on applying it.

  3. monitoring Nov 07, 2024, 09:50 PM UTC

    A fix has been applied and we are monitoring the results.

  4. resolved Nov 07, 2024, 10:37 PM UTC

    This incident has been resolved. Users should be able to resolve infinite redirects by clearing cookies under splice.com and logging in again. Please reach out to https://support.splice.com if you need further assistance.