Splashtop incident

Intermittently unable to log in Splashtop app

Minor Resolved View vendor source →

Splashtop experienced a minor incident on November 26, 2025 affecting Splashtop remote desktop service (Global) and Splashtop remote desktop service (EU), lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 01:42 AM UTC
Resolved
Nov 26, 2025, 02:06 AM UTC
Duration
23m
Detected by Pingoru
Nov 26, 2025, 01:42 AM UTC

Affected components

Splashtop remote desktop service (Global)Splashtop remote desktop service (EU)

Update timeline

  1. investigating Nov 26, 2025, 01:42 AM UTC

    Our lookup servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

  2. investigating Nov 26, 2025, 01:43 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 26, 2025, 01:53 AM UTC

    This incident has been resolved.

  4. resolved Nov 26, 2025, 02:06 AM UTC

    This incident has been resolved.