Splashtop incident

Unable to reach Splashtop Servers (Global stack)

Critical Resolved View vendor source →

Splashtop experienced a critical incident on January 5, 2026 affecting Splashtop remote desktop service (Global) and Splashtop web console (my.splashtop.com) and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 07:02 AM UTC
Resolved
Jan 05, 2026, 07:33 AM UTC
Duration
30m
Detected by Pingoru
Jan 05, 2026, 07:02 AM UTC

Affected components

Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service

Update timeline

  1. investigating Jan 05, 2026, 07:02 AM UTC

    (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

  2. identified Jan 05, 2026, 07:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 05, 2026, 07:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 05, 2026, 07:33 AM UTC

    This incident has been resolved.