Spire incident

Service degradation on Historical Positions API

Critical Resolved View vendor source →

Spire experienced a critical incident on July 15, 2025 affecting Sense Cloud - Historical Positions API, lasting 9h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 08:27 AM UTC
Resolved
Jul 15, 2025, 05:37 PM UTC
Duration
9h 9m
Detected by Pingoru
Jul 15, 2025, 08:27 AM UTC

Affected components

Sense Cloud - Historical Positions API

Update timeline

  1. identified Jul 15, 2025, 08:27 AM UTC

    There is an ongoing issue where parts of the data in the historical positions API is not available. We are working on recovering it. In the process full interruptions to API access and delayed data updates are to be expected.

  2. identified Jul 15, 2025, 08:33 AM UTC

    The original assessment of the scale of the issue was incorret: All historical position data is missing since roughly Saturday midnight.

  3. identified Jul 15, 2025, 12:06 PM UTC

    We are still working on recovery, during which the historical positions API is fully unavailable. There is no certain timeline to recovery, we are doing our best to make it as soon as possible and will update as soon as we know more on the timeline.

  4. identified Jul 15, 2025, 02:00 PM UTC

    We are having an avenue to recovery now, if it works out we expect starting to backfill data within the hour.

  5. monitoring Jul 15, 2025, 02:12 PM UTC

    The API is working again and we are backfilling data. Current estimates are that backfilling will take 1-2h.

  6. monitoring Jul 15, 2025, 03:32 PM UTC

    The backfill just finished and all systems metrics are nominal since recovery. We expect no further issues and thus updates to this incident. We will continue monitoring the systems actively for a while.

  7. resolved Jul 15, 2025, 05:37 PM UTC

    This incident has been resolved.