Amazon S3 Experiencing Issues (Affecting Video Playback)

Update timeline

1. identified Sep 14, 2017, 07:13 PM UTC

   As of 1:58 PM CT, we identified that some customers were experiencing issues with video playback. After investigating the issue, we have identified that the cause of the issue is related to Amazon Web Services (AWS) S3 failures. Amazon is experiencing increased error rates in a specific region. Since identifying this issue, we are working to switch video playback to different regions for customers experiencing issues. We should have a temporarily solution in place very shortly as Amazon resolves the S3 error rates.

2. identified Sep 14, 2017, 07:43 PM UTC

   As of 2:21 PM CT, Amazon reported that customers similar to Spark Hire are receiving throttling errors accessing S3. They are currently investigating the root cause. As of 2:35 PM CT, Spark Hire has implemented a temporary solution for video playback that will mitigate some of the issues that Spark Hire customers are facing. We will continue to monitor Amazon for their updates on the issues they are experiencing and we'll post any updates on this status page.

3. monitoring Sep 14, 2017, 07:54 PM UTC

   As of 2:49 PM CT, Amazon announced that they are now seeing recovery in the throttle error rates accessing Amazon S3. They have identified the root cause and have taken actions to prevent recurrence. Spark Hire will continue to monitor Amazon's updates until it can be fully confirmed that all issues have been resolved. In the meantime, video playback should be working for Spark Hire customers per our temporary solution implemented a short while ago and posted on our status page. We appreciate your patience!

4. resolved Sep 14, 2017, 08:11 PM UTC

   As of 3:05 PM CT, Amazon has resolved the S3 issues and the service is operating normally. Everything should be operating normally for Spark Hire customers. Thanks for your patience!