Spark Hire incident

AWS Outage - Australia

Minor Resolved View vendor source →

Spark Hire experienced a minor incident on March 7, 2021 affecting API and Email Notifications and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2021, 06:39 PM UTC
Resolved
Mar 07, 2021, 08:00 PM UTC
Duration
1h 21m
Detected by Pingoru
Mar 07, 2021, 06:39 PM UTC

Affected components

APIEmail NotificationsSchedulerVideo PlaybackVideo RecordingVideo UploadingWebhooksWeb Application

Update timeline

  1. identified Mar 07, 2021, 05:49 PM UTC

    Amazon Web Services is experiencing connectivity issues in the Sydney, Australia data center: https://status.aws.amazon.com/#AP_block Spark Hire users should automatically route to another server and not experience any issues with availability. If you experience any errors, please restart your computer to uncache DNS and you should be able to reconnect to a new server upon trying again.

  2. identified Mar 07, 2021, 05:49 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 07, 2021, 05:51 PM UTC

    We'll continue to monitor the Sydney, Australia data center, but users will continue to connect to other servers in the meantime with no impact on availability.

  4. monitoring Mar 07, 2021, 06:39 PM UTC

    We'll keep monitoring the Sydney, Australia data center, but users will continue to connect to other servers in the meantime with no impact on availability.

  5. resolved Mar 07, 2021, 08:00 PM UTC

    Amazon Web Services is reporting that the issue is resolved so we will mark this as completed: https://status.aws.amazon.com/#AP_block