Spark Hire incident

Some users reporting issues with recording

Notice Resolved View vendor source →

Spark Hire experienced a notice incident on April 22, 2021 affecting Video Recording, lasting 7h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2021, 02:43 PM UTC
Resolved
Apr 22, 2021, 10:01 PM UTC
Duration
7h 18m
Detected by Pingoru
Apr 22, 2021, 02:43 PM UTC

Affected components

Video Recording

Update timeline

  1. investigating Apr 22, 2021, 02:43 PM UTC

    We are getting reports of some users having issues connecting to a recording server on the web. We are currently investigating the issue and hope to have an update shortly.

  2. identified Apr 22, 2021, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 22, 2021, 03:33 PM UTC

    A fix has been implemented and we are now monitoring the results.

  4. resolved Apr 22, 2021, 10:01 PM UTC

    After monitoring our fix for a while, we're happy to report that this issue is resolved.