Spark Hire incident

Some users are reporting problems connecting to the platform

Notice Resolved View vendor source →

Spark Hire experienced a notice incident on September 27, 2021 affecting API and Email Notifications and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2021, 05:30 AM UTC
Resolved
Sep 27, 2021, 05:52 AM UTC
Duration
22m
Detected by Pingoru
Sep 27, 2021, 05:30 AM UTC

Affected components

APIEmail NotificationsSchedulerVideo PlaybackVideo RecordingVideo UploadingWebhooksWeb Application

Update timeline

  1. investigating Sep 27, 2021, 05:30 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 27, 2021, 05:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 27, 2021, 05:39 AM UTC

    Amazon Web Services is experiencing issues in one of their data centers. Users have automatically connected to a non-troublesome data center upon refresh. We're still monitoring the AWS situation.

  4. resolved Sep 27, 2021, 05:52 AM UTC

    We'll continue to monitor the Amazon Web Services data center, but users who were temporarily impacted were able to reconnect upon refresh so the errors on the platform are resolved.