Spark Hire experienced a minor incident on November 21, 2023 affecting API and Email Notifications and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
APIEmail NotificationsSchedulerVideo PlaybackVideo RecordingVideo UploadingWebhooksWeb Application
Update timeline
- identified Nov 21, 2023, 06:32 PM UTC
The billing platform we utilize is currently experiencing a system issue resulting in some customers' subscription information not loading properly. We will post updates here as soon as we have more information from the provider.
- monitoring Nov 21, 2023, 07:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 21, 2023, 09:00 PM UTC
The billing platform has implemented a fix.