Spark Hire incident

Windows 10 Update - Some users experiencing recording issues

Notice Resolved View vendor source →

Spark Hire experienced a notice incident on March 30, 2024, lasting 26d 18h. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2024, 12:56 AM UTC
Resolved
Apr 25, 2024, 07:48 PM UTC
Duration
26d 18h
Detected by Pingoru
Mar 30, 2024, 12:56 AM UTC

Update timeline

  1. investigating Mar 30, 2024, 12:56 AM UTC

    Due to some recent Windows 10 updates, some users are reporting issues with video recording on Windows 10 devices using Chrome or Edge browsers. We're investigating this further and will update this status bulletin with more information as it becomes available. Users impacted by this issue should try recording on another non-Windows 10 device (e.g. mobile phone).

  2. monitoring Apr 03, 2024, 03:51 PM UTC

    We've identified a potential resolution for the issue related to Windows 10 updates and have begun rolling it out users. We will continue to monitor the issue over the next few days.

  3. resolved Apr 25, 2024, 07:48 PM UTC

    We haven't seen any additional instances of this after several weeks of monitoring.