Spacebring incident

Users aren't synced to the access control group when the booking starts

Notice Resolved View vendor source →

Spacebring experienced a notice incident on December 6, 2024, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2024, 02:09 PM UTC
Resolved
Dec 06, 2024, 03:39 PM UTC
Duration
1h 30m
Detected by Pingoru
Dec 06, 2024, 02:09 PM UTC

Update timeline

  1. identified Dec 06, 2024, 02:09 PM UTC

    Users who book rooms or desks by paying through the online payment gateway are not being synchronized to the access control group, which prevents them from unlocking the doors. In contrast, users who pay for bookings with credits or create free bookings are successfully synced to the correct access control group. Additionally, granting access to users based on active subscriptions works properly. The Spacebring team has identified this issue with paid bookings and is actively working on a resolution.

  2. resolved Dec 06, 2024, 03:39 PM UTC

    The issue has been resolved. All users with current or future bookings have been synchronized to the relevant access group to unlock the doors during their booking duration, considering a 30-minute grace period.