Spacebring incident

When users sign up for a plan, their card was not saved as a default payment method

Minor Resolved View vendor source →

Spacebring experienced a minor incident on February 10, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2025, 09:32 PM UTC
Resolved
Feb 10, 2025, 09:32 PM UTC
Duration
—
Detected by Pingoru
Feb 10, 2025, 09:32 PM UTC

Update timeline

  1. resolved Feb 10, 2025, 09:32 PM UTC

    When users signed up for a membership plan, their payment method was not saved as the default option, preventing automatic payment collection. While users could still pay their invoices manually, automatic payments with subscription renewals didn't happen due to the lack of a default payment method. This issue occurred across all gateway payment integrations that support card saving. We have identified the problem, resolved it for all future plan sign-ups, and designated all saved payment methods as the default for member profiles in locations using the Stripe and WayForPay payment gateway.