Spacebring incident

Gmail users may receive emails to Spam

Notice Resolved View vendor source →

Spacebring experienced a notice incident on March 24, 2025, lasting 13h 45m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 07:02 PM UTC
Resolved
Mar 25, 2025, 08:47 AM UTC
Duration
13h 45m
Detected by Pingoru
Mar 24, 2025, 07:02 PM UTC

Update timeline

  1. investigating Mar 24, 2025, 07:02 PM UTC

    Transactional emails sent from Spacebring to Gmail users may currently arrive in the Spam folder due to an issue on the side of our email provider, Postmark. The issue was identified at 11:03 EDT on March 24 and is under investigation by Postmark’s team. For updates on the resolution, please visit Postmark's status page: https://status.postmarkapp.com/notices/bt3ky3r8zlaapqlo-increased-gmail-spam-reports.

  2. monitoring Mar 25, 2025, 01:24 AM UTC

    A fix has been deployed by our email provider, Postmark, to remediate Gmail recipient emails going to spam. For updates on the resolution, please visit Postmark's status page: https://status.postmarkapp.com/notices/bt3ky3r8zlaapqlo-increased-gmail-spam-reports.

  3. resolved Mar 25, 2025, 08:47 AM UTC

    This issue has been resolved. For more details on the resolution, please visit Postmark's status page: https://status.postmarkapp.com/notices/bt3ky3r8zlaapqlo-increased-gmail-spam-reports.