Spacebring incident

Increased API error rates

Minor Resolved View vendor source →

Spacebring experienced a minor incident on April 1, 2025 affecting Kisi, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 02:21 PM UTC
Resolved
Apr 01, 2025, 02:23 PM UTC
Duration
1m
Detected by Pingoru
Apr 01, 2025, 02:21 PM UTC

Affected components

Kisi

Update timeline

  1. investigating Apr 01, 2025, 02:21 PM UTC

    Our team is aware of this issue and is working to identify the cause. We will share updates as soon as we have more details.

  2. resolved Apr 01, 2025, 02:23 PM UTC

    The issue has been resolved, and all systems are now functioning normally. Thank you for your patience.

  3. postmortem Apr 01, 2025, 02:57 PM UTC

    The Kisi API experienced a brief outage. This prevented Spacebring from accessing it and didn’t allow some users to unlock doors via the Spacebring x Kisi integration. This issue lasted a few minutes. The Kisi API is now fully operational, and users can unlock doors as expected.