Spacebring had 18 outages in the last 2 years totaling 23h 30m of downtime — averaging 0.7 incidents per month.
There were 18 Spacebring outages since November 15, 2024 totaling 23h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
Users and companies whose subscriptions were renewed on October 25, October 26, and October 27 didn't receive credits due to the delay with the credits assignment. The credits were added to users' and companies' balances on October 27 when the issue has been fixed.
Users may experience delays when opening web and mobile pages or performing actions such as booking and downloading reports. We've identified the issue and are monitoring the app's performance right now.
This incident has been resolved.
This incident has been resolved.
We are currently investigating issues with the authorize page of the IronWiFi. Connecting to the Wi-Fi with IronWiFi integration may be restricted now.
We are currently investigating the issue.
The issue has been identified. The invoices are being issued to users now.
This incident has been resolved. All invoices that were not sent earlier have been issued. The issue affected only users' subscriptions that were renewed on December 1. Right now the subscription renewal continues working as expected.
After monitoring the implemented fix, we have observed and can confirm that all users are successfully receiving emails without any influence from the email-sending service downgrade.
We have implemented a new solution to ensure that all users can receive new emails. However, the old emails that were supposed to be sent when the issue started cannot be delivered now. Therefore, it is necessary to initiate the sending of new emails by users themselves (requesting a confirmation code again) or by administrators (resending the email invitation, invoice, etc).
Users may not receive some emails from the app. We're already looking for an alternative solution to deliver all emails successfully. It happens for email invitations, confirmation codes, and other notifications sent via email. The reason for this is that the partner company we use for delivering emails has a service outrage.
Users utilizing the web app on Android or iOS mobile devices may find that buttons at the bottom of the screen are cut in size or unnoticeable. We are aware of this issue and are working on improvements. Only users utilizing the web app on mobile devices are affected; those using the desktop version or the native mobile apps are not impacted.
This incident has been resolved.
Manually created one-off invoices could show a zero amount next to each invoice item, but users could still see the correct total payable amount. This issue is now resolved. Users and administrators can reopen the invoice PDF on the web and mobile apps to see the updated amounts for each item.
Members may experience issues creating room bookings for future dates on the web and mobile. The values chosen in the "Book Ahead" set on the Desks page were used instead of the "Book Ahead" property for Rooms, which could cause error messages for members. The issue has been fixed and all the settings of the Rooms page apply for all the room bookings now.
The issue has been resolved. All users with current or future bookings have been synchronized to the relevant access group to unlock the doors during their booking duration, considering a 30-minute grace period.
Users who book rooms or desks by paying through the online payment gateway are not being synchronized to the access control group, which prevents them from unlocking the doors. In contrast, users who pay for bookings with credits or create free bookings are successfully synced to the correct access control group. Additionally, granting access to users based on active subscriptions works properly. The Spacebring team has identified this issue with paid bookings and is actively working on a resolution.
This incident has been resolved. Please note that all notifications that should have been received between 2:30 p.m. and 5 p.m. (UTC) on January 8, 2024, are not depicted on the Notifications page for administrators. Additionally, these notifications cannot be sent to users via push or email. Right now, all push and email notifications are sent successfully to users for actions that happen after 5 p.m. (UTC) time on January 8, 2024.
Users may currently experience issues with receiving notifications on both web and mobile. We have identified the problem and are actively working to resolve it. This problem affects both tracking notifications sent to administrators and account notifications sent to all users.
Permanent credits added manually by administrators are not currently appearing in the credit balance of some customers. Our team is aware of this issue and is actively working to resolve it as soon as possible.
This issue has been resolved. Credit balances are now updated for affected customers and correctly reflect credits previously given. Thank you for your patience while we worked to fix this.
Transactional emails sent from Spacebring to Gmail users may currently arrive in the Spam folder due to an issue on the side of our email provider, Postmark. The issue was identified at 11:03 EDT on March 24 and is under investigation by Postmark’s team. For updates on the resolution, please visit Postmark's status page: https://status.postmarkapp.com/notices/bt3ky3r8zlaapqlo-increased-gmail-spam-reports.
This issue has been resolved. For more details on the resolution, please visit Postmark's status page: https://status.postmarkapp.com/notices/bt3ky3r8zlaapqlo-increased-gmail-spam-reports.
A fix has been deployed by our email provider, Postmark, to remediate Gmail recipient emails going to spam. For updates on the resolution, please visit Postmark's status page: https://status.postmarkapp.com/notices/bt3ky3r8zlaapqlo-increased-gmail-spam-reports.
The Kisi API experienced a brief outage. This prevented Spacebring from accessing it and didn’t allow some users to unlock doors via the Spacebring x Kisi integration. This issue lasted a few minutes. The Kisi API is now fully operational, and users can unlock doors as expected.
The issue has been resolved, and all systems are now functioning normally. Thank you for your patience.
Our team is aware of this issue and is working to identify the cause. We will share updates as soon as we have more details.
Members were experiencing issues with not receiving push notifications for new Feed posts and comments on posts in the Member Web Portal and Member Mobile App. This issue has now been resolved, and all members can receive push notifications from Feed, as expected.
When users signed up for a membership plan, their payment method was not saved as the default option, preventing automatic payment collection. While users could still pay their invoices manually, automatic payments with subscription renewals didn't happen due to the lack of a default payment method. This issue occurred across all gateway payment integrations that support card saving. We have identified the problem, resolved it for all future plan sign-ups, and designated all saved payment methods as the default for member profiles in locations using the Stripe and WayForPay payment gateway.
We have identified the issue and applied a fix for future payments, which will now be finalized without delay. We are currently applying a fix to affected payments.
We are continuing to work on a fix for this issue.
We have resolved the underlying issue and reprocessed all affected transactions. Our team is actively monitoring the system to ensure everything continues running smoothly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Cloudflare, a major content delivery network, is currently experiencing a global outage. Spacebring is fully operational and unaffected. However, the Cloudflare disruption may impact the functionality of some integrations, such as the WayForPay payment gateway, which rely on Cloudflare's services. If you're experiencing issues with any integration, please refer to the official Cloudflare status page for the resolution updates: https://www.cloudflarestatus.com/.
Cloudflare has implemented a fix. We are monitoring to confirm full stability across affected integrations.
This incident has been resolved.
Amazon Web Services (AWS), one of Spacebring's critical subcontractors, is currently experiencing a widespread outage. Due to this, Spacebring admin dashboard and member web portal may be temporarily unavailable or slow to respond. Some integrations with the affected services that rely on AWS, like Xero or some payment methods on Stripe, may not work. We are monitoring the situation, and once AWS resolves the issue on their end, the risk of a potential service outage will be removed.
This incident has been resolved.