Soymach Outage History

Soymach is up right now

Soymach had 2 outages in the last 2 years totaling 48h 42m of downtime — averaging 0.1 incidents per month.

There were 2 Soymach outages since March 4, 2026 totaling 48h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mambu.com

Major July 9, 2026

Cloning functionality failures

Detected by Pingoru
Jul 09, 2026, 01:31 PM UTC
Resolved
Jul 10, 2026, 09:10 AM UTC
Duration
19h 38m
Affected: CBE Production (Montreal, Canada)
Timeline · 2 updates
  1. investigating Jul 09, 2026, 01:31 PM UTC

    Following our recent release, we identified an issue causing the cloning functionality to fail. All other core systems and features remain fully operational. To restore full cloning capabilities as quickly as possible, our engineering team will roll back your environment to the latest stable version. To avoid unexpected disruptions, the rollback will be performed during your standard deployment window. No action is required on your part, though cloning will remain unavailable until your specific maintenance window concludes. We will provide an update once the rollback is complete, or if new information becomes available. We sincerely apologize for the inconvenience and appreciate your patience while we work to restore full service.

  2. resolved Jul 10, 2026, 09:10 AM UTC

    We have successfully rolled back the environment to the latest stable version during the scheduled deployment window. The issue impacting cloning has been resolved, and all cloning functionality is now fully operational. We monitor our systems closely following updates to ensure continued stability. If you experience any residual issues or have further questions, please do not hesitate to reach out to our support team. Thank you again for your patience and understanding while we resolved this matter.

Read the full incident report →

Minor March 4, 2026

Sandbox Environment – UI Timeouts and 5xx API Errors

Detected by Pingoru
Mar 04, 2026, 07:00 AM UTC
Resolved
Mar 05, 2026, 12:03 PM UTC
Duration
1d 5h
Affected: CBE Sandbox (Frankfurt, Europe, Azure)CBE Sandbox (UAE, Middle East, Azure)
Timeline · 2 updates
  1. investigating Mar 05, 2026, 09:49 AM UTC

    We are currently investigating an issue affecting Sandbox environments, where users may experience UI timeouts and 5xx API errors. Our engineering teams are actively working to identify the root cause and resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.

  2. resolved Mar 05, 2026, 12:03 PM UTC

    An issue were mitigated : 10:20 AM UTC

Read the full incident report →