Soundcharts incident

Spotify Streams/ML not available

Notice Resolved View vendor source →

Soundcharts experienced a notice incident on May 19, 2023 affecting Application and API, lasting 4d 17h. The incident has been resolved; the full update timeline is below.

Started
May 19, 2023, 05:21 PM UTC
Resolved
May 24, 2023, 10:21 AM UTC
Duration
4d 17h
Detected by Pingoru
May 19, 2023, 05:21 PM UTC

Affected components

ApplicationAPI

Update timeline

  1. identified May 19, 2023, 05:21 PM UTC

    Since yesterday (05/18/23 @10AM UTC), Spotify streams, monthly listeners and top cities are not being updated in the API. Historical values are still available. Our deepest apologies for the inconvenience, we are working on this issue and will update once it is solved.

  2. monitoring May 22, 2023, 09:53 AM UTC

    We managed to solve the current Spotify streams, monthly listeners and top cities update problem. We are monitoring the system while values are being retrieved progressively today. This issue will be resolved once all data are available.

  3. resolved May 24, 2023, 10:21 AM UTC

    The problem is now resolved, Spotify streams, monthly listeners and top cities are available as usual.