Soundcharts experienced a notice incident on May 19, 2023 affecting Application and API, lasting 4d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 19, 2023, 05:21 PM UTC
Since yesterday (05/18/23 @10AM UTC), Spotify streams, monthly listeners and top cities are not being updated in the API. Historical values are still available. Our deepest apologies for the inconvenience, we are working on this issue and will update once it is solved.
- monitoring May 22, 2023, 09:53 AM UTC
We managed to solve the current Spotify streams, monthly listeners and top cities update problem. We are monitoring the system while values are being retrieved progressively today. This issue will be resolved once all data are available.
- resolved May 24, 2023, 10:21 AM UTC
The problem is now resolved, Spotify streams, monthly listeners and top cities are available as usual.