Sortly experienced a critical incident on April 1, 2021 affecting Sortly Platform API, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Sortly Platform API
Update timeline
- investigating Apr 01, 2021, 02:11 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Apr 01, 2021, 02:18 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 01, 2021, 02:26 AM UTC
We have addressed the issue that caused an elevated rate of API errors. Customers may have received "Temporary Server Error" messages during the incident.
- resolved Apr 01, 2021, 02:36 AM UTC
This incident has been resolved.