Sortly incident

Unplanned Outage

Critical Resolved View vendor source →

Sortly experienced a critical incident on February 7, 2023 affecting Sortly Platform API and Image Processing and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2023, 05:45 PM UTC
Resolved
Feb 07, 2023, 06:20 PM UTC
Duration
34m
Detected by Pingoru
Feb 07, 2023, 05:45 PM UTC

Affected components

Sortly Platform APIImage ProcessingItem ImportItem Export

Update timeline

  1. investigating Feb 07, 2023, 05:45 PM UTC

    We are currently investigating an issue in our backend. We should be back up and running shortly.

  2. identified Feb 07, 2023, 06:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 07, 2023, 06:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 07, 2023, 06:20 PM UTC

    This incident has been resolved.