Sortly experienced a major incident on May 9, 2021 affecting Item Export, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Item Export
Update timeline
- investigating May 09, 2021, 04:53 PM UTC
We are currently investigating an issue with QR/Barcode Label PDF generation. Customers may experience errors when attempting to download labels.
- monitoring May 09, 2021, 05:02 PM UTC
We have addressed the issue in the QR/Barcode Label PDF generation system and will continue to monitor for further problems.
- investigating May 09, 2021, 05:31 PM UTC
We continue to see issues with PDF generation and are investigating
- identified May 09, 2021, 05:47 PM UTC
While PDF Label generation is working as expected we're seeing issues with PDF Exports continuing. We have identified the issue and are working to mitigate it.
- resolved May 09, 2021, 06:30 PM UTC
This issue has been released.